Shipping policy

Thank you for shopping at Laydhome. Every item in our collection is carefully handmade and packed in our workshop in the Netherlands. Below you'll find everything you need to know about how and when your order arrives.

Where we ship to

We currently ship to the Netherlands, Belgium, Germany, France, Spain and Italy. All orders are shipped from the Netherlands.

Because all of these countries are within the EU, there are no customs charges or import duties, and all prices shown already include VAT.

Processing time

Orders are usually processed and made ready for shipping within 1–2 business days after your order confirmation.

Business days are Monday to Friday, excluding public holidays. During busy periods, such as sales, holidays or new launches, processing may take a little longer — we'll always let you know if there's a delay.

Shipping methods & delivery times

Within the Netherlands we ship with PostNL, and for all other destinations with PostNL International or the carrier abroad that PostNL works with, with every shipment fully trackable. International parcels are handed over to the local postal carrier for final delivery. Estimated delivery times once your order has been shipped:

• Netherlands: 1–2 business days

• Belgium: 1–3 business days

• Germany: 2–4 business days

• France: 3–5 business days

• Spain: 4–7 business days

• Italy: 4–7 business days

These are estimates provided by the carrier and are not guaranteed. The total time until you receive your order is the processing time plus the delivery time mentioned above.

Shipping costs

Destination	Standard shipping	Free shipping
Netherlands	€4.95	On orders from €75
Belgium	€5.95	On orders from €75
Germany	€6.95	On orders from €75
France	€8.95	On orders from €100
Spain	€11.95	On orders from €100
Italy	€11.95	On orders from €100

The exact shipping cost is always shown at checkout before you pay.

The shipping costs for products that are heavy or large are shown at checkout before you pay. These costs differ from the amounts listed above.

Tracking your order

As soon as your order has been shipped, you'll receive a confirmation email with a track & trace link so you can follow your parcel every step of the way. If you haven't received any tracking information within 3 business days of your order confirmation, please check your spam folder or get in touch with us.

Packaging

Because our products are handmade and often delicate, we take great care in packing every order so that it arrives in perfect condition. Wherever possible, we use protective and sustainable materials. 

Damaged or lost parcels

We do everything we can to make sure your order arrives safely. If something does go wrong:

• Damaged in transit: Contact us within 14 days of delivery, including your order number and clear photos of the damage and the packaging. We'll arrange a replacement or a refund.

• Lost parcels: If tracking shows that your parcel is no longer moving or hasn't arrived within the expected time, get in touch with us. We'll then open an investigation with the carrier and resolve it together with you.

Incorrect or incomplete address

Please double-check your shipping address at checkout. We can't take responsibility for orders sent to an incorrectly entered address. If a parcel is returned to us because of an incorrect address or a failed delivery, we'll contact you to arrange a new shipment. Additional shipping costs may apply for this.

Returns & exchanges

For all information about returns, exchanges and your right of withdrawal, please refer to our Return policy.

Questions

Need help with your order or shipping? Send an email to store@laydhome.com and we'll get back to you within 1–2 business days.