Frequently asked questions

Yes, all payments run over a secure connection (SSL) and are processed by Shopify Payments, one of the most trusted payment platforms in the world. Your payment details are never stored on our servers.

Yes, Laydhome offers pay-later via Klarna. You receive your order first and pay within the agreed period afterwards. You can also choose to pay in three instalments. At checkout, simply select Klarna as your payment method. Keep in mind that Klarna may run a credit check on your request.

The amount is charged as soon as you place your order. For made-to-order pieces, the payment confirms your order and production is started. You always receive a payment confirmation by e-mail.

Laydhome accepts all common payment methods, including iDEAL, credit card (Visa, Mastercard, American Express) and Bancontact. You can also pay afterwards or in 3 instalments with Klarna.
You choose your preferred method at checkout.

Laydhome ships across the European Union with free, carbon-offset delivery. In-stock pieces are dispatched within about three working days, and made-to-order pieces ship on the date shown on the product page. You receive a tracking link and a delivery window once your order is on its way.

In-stock pieces are dispatched within about three working days, while made-to-order pieces ship on the specific date stated on the product page. Made-to-order items are started when you order, which is why they are not sitting in a warehouse. Every order includes a tracking link so you can follow it to your door.

Yes — you have 14 nights to live with a piece, and if it is not right we collect it free and refund you in full once it is back with us. This applies to made-to-order pieces too. The aim is a low-stress return for larger items, with collection arranged from your door.

As soon as your order has been shipped, you receive an e-mail with a tracking link that lets you follow your parcel in real time. Didn't receive an e-mail? Check your spam folder or contact us via the contact form below.

You have 14 days after receipt to cancel your order. Register the return via the form on the website or contact us at store@laydhome.com. Return costs are at your own expense (around €7.50 per parcel). You receive the full order amount, including the original shipping costs, back within 14 days of us receiving your return. Please note: made-to-order products are excluded from the right of return.

You can return the product in its original packaging. Make sure the item is well protected during transport. If you no longer have the original packaging, use a sturdy box with enough padding so the product arrives undamaged.

It is always unpleasant to receive a treasured order damaged. To prevent damage and possible complaints, we recommend using DPD as the delivery service. DPD works with standard insurance up to €500.
Report damage as soon as possible, preferably within 7 days of delivery, via the complaints form on the website or by contacting us at store@laydhome.com with photos of the damaged product and the packaging. We will assess the situation and resolve it for you. Keep in mind that in case of visible loss of value due to careless handling, part of the damage may be charged to you on a return.

You have a 14-day cooling-off period from the moment of delivery. This applies to both in-stock items and made-to-order pieces. That way you can calmly judge a product in your own interior before you decide for good.

Laydhome is one calm house with five style worlds inside it: Japandi, Bohemian, Minimalist, Dark Academia and Urban Jungle. Each world is a distinct aesthetic, but all five are held to the same standard of craft, photography and service. You choose the world that already feels like yours — or mix them.

Yes — mixing is the point. A Japandi chair, a Dark Academia bookshelf and Urban Jungle planters make a legitimate home. Because every world is built to the same standard of craft and materials, pieces from different worlds sit together comfortably rather than clashing.

Yes — Laydhome curates specifically for compact European homes, the kind of 30 to 80 square metre apartments where proportion and scale matter. Pieces are chosen and grouped into style worlds so a small room reads as calm rather than crowded. Exact dimensions are listed on every product page so you can measure before you buy.

Wipe surfaces with a soft, slightly damp cloth and avoid harsh cleaners, and keep wood out of direct sun and away from radiators to limit movement and fading. Because we favour solid wood and oil or water-based finishes, small marks can often be sanded or oiled out at home rather than writing a piece off. Specific care notes are given on each product page.

Laydhome favours real, natural materials — solid wood, stone, wool, brass and other natural fibres — and names the core material on every product page. Where a piece uses an engineered-wood component, we say so on the page rather than hiding it in the small print, because what something is made of changes how it ages and whether it can be repaired.

Check the Materials line in the specifications on each product page, where the construction is stated plainly — solid wood versus veneered or engineered-wood components. Solid wood can be sanded and refinished over time, while veneer cannot, so the distinction is made clear before you buy rather than after.

Laydhome is an online store serving customers across the European Union, so you browse and order from home. Every piece is photographed the same considered way, so what you see on the page reflects what arrives, and the 14-night home trial lets you judge a piece in your own light and space before deciding.

The honest sustainability case for Laydhome is real materials, repairable construction and buying once instead of replacing — not offsetting or marketing language. Delivery across the EU is carbon-offset, and pieces are designed to be kept for years. Where a piece carries a specific certification, it is named on its product page rather than implied.

Laydhome adds roughly eleven considered pieces a season — slowly, on purpose, with no flash drops, countdowns or manufactured scarcity. Pieces are built from real materials and designed to be repaired and kept rather than replaced each season. If something is between batches we say so and tell you when it is back, instead of inventing urgency.